Support Overview

VBrick provides a full array of support options to ensure the maximum productivity and performance of your system. From pre-sales consulting to post-sales technical support, VBrick services are tailored to provide total product support for any size enterprise. No matter what your business requirements, rest assured you will receive world class support from the video streaming experts.

Technical Support
All VBrick products* include the Gold Level service program for the first year with hardware warranty, software upgrades and product support.  You also have the option of advancing to our Gold Plus or Platinum Level support for higher levels of services to support your critical applications.

Technical Support, which is delivered in conjunction with our Channel Partners, includes telephone and online support, secure access to Online Customer Service where you will find information customized to your product purchase, a Knowledgebase for frequently asked questions, and a staff of knowledge experts for onsite consultations.

Download: Technical Product Support Data Sheet

Professional Services
With over a decade of experience and tens of thousands of implementations, VBrick has assembled a team of industry-leading professionals. Leverage expertise from VBrick and our network of certified Partners to help you implement proven best practices for deploying and maintaining your video streaming network and make the most of your IT investment.

Download: Professional Services Data Sheet

Resources
Third-party solutions that are a value-add to VBrick products are available here, including the latest media players. Just click to download.

VBrick University
To further enhance your knowledge and use of IP-video, VBrick University offers training classes both on and offsite for end users and VBrick Channel Partners as well as online video training.

*Excluding 2009 Federal eRate program