VBrick delivers the industry’s most comprehensive Technical Support Services including hardware warranty, software upgrades, and product support. Delivered in conjunction with our Channel Partners, and coupled with VBrick’s world renowned product reliability, you can ensure your video infrastructure is always up and running.
Gold Level Service
All VBrick products automatically receive Gold Level support services for the first year. Gold Level service includes:
Gold Plus Level Service
Gold Plus includes all of the features of our Gold offering, and adds the following:
Platinum Level Service
For those requiring advanced levels of support, Platinum Level services offer increased response times to support your critical applications. The Platinum Level includes all the Gold services, plus:
Please see the Technical Product Support Data Sheet for full details on the programs.
Product Support Services
Online Customer Service
Your one stop for complete information about your product and support needs.