Warranty Program Information

VBrick delivers the industry’s most comprehensive Technical Support Services including hardware warranty, software upgrades, and product support. Delivered in conjunction with our Channel Partners, and coupled with VBrick’s world renowned product reliability, you can ensure your video infrastructure is always up and running.

Gold Level Service
All VBrick products automatically receive Gold Level support services for the first year. Gold Level service includes:

• Hardware warranty
• Minor software releases
• Technical support during business hours (in conjunction with our channel partners)
• Web-based knowledgebase

Gold Plus Level Service
Gold Plus includes all of the features of our Gold offering, and adds the following:

• Major software upgrades

Platinum Level Service
For those requiring advanced levels of support, Platinum Level services offer increased response times to support your critical applications. The Platinum Level includes all the Gold services, plus:

• Major software releases
• Priority technical support (in conjunction with our Channel Partners)
• After hours technical support (in conjunction with our Channel Partners)
• Next day RMA
• Reduced Price Onsite support

Please see the Technical Product Support Data Sheet for full details on the programs.

Product Support Services

• Hardware warranty
• Software upgrades
• Telephone and email help desk (in conjunction with our Channel Partners)
• After hours priority telephone response (in conjunction with our Channel Partners)
• Web-based knowledgebase
• Product documentation
• Onsite support
• Onsite event support escalation (Platinum only)
• Software licensing and management
• Online customer service

Online Customer Service
Your one stop for complete information about your product and support needs.

• Product registration
• Warranty information
• Software downloads
• Product documentation
• Self-service support
• Incident form
• Incident status